#1 Contact Centre Software
A new way for businesses to engage, interact and delight customers through communication
SCAPE is a multichannel CCaaS platform for Voice, Email, SMS and Web Chat
Powerful Award Winning Dialler
Leverage AI to Boost Productivity
Rated 4.8 Stars on G2
Rated 4.9 Stars on Capterra
Why Choose SCAPE's Call Centre Software?
Is the Wrong Dialler Costing You
$42,000 Per Year?
Easily manage high inbound call volumes
Automate administrative
tasks with AI
Record and store calls
Dialler built for maximising sales performance
SCAPE's easy-to-use IVR help you route customers quickly, and minimise long customer wait times.
Reduce administration time for your employees using call summarisation and automatically update records in your CRM
Stay compliant with industry regulations, evaluate agent performance, and train new hires with real-world sales calls.
Enjoy a dialler built for maximising sales performance. Reach more customers, and maximise conversion potential.
Donalyn P.
“It's very helpful for me especially when I am listening to the calls of the agents and my team.”
Powerful, yet user friendly
Posted on
G2
Paul Angelo B.
"This is (our) #1 tool that we used for taking calls for our customer(s) and it's easy to navigate!"
It’s become our #1 tool
Posted on
G2
Sarah Jane C.
“I can quickly see the pause reasons for everyone on the production floor. Also, I can immediately listen to calls for evaluating agents' performance on their calls.”
I know exactly why agents are struggling
Posted on
G2
With Intelligent algorithms and sophisticated lead optimisation tools, outbound sales teams can save up to 2 seconds per dial.
Introducing: SCAPE’s Intelligent Dialler
Let’s say an agent makes an average of 50 calls per day.
With SCAPE’s dialler, they’ll save up to 1.5 minutes every day.
When you factor in your entire contact centre (average 200 reps), that’s up to 5 hours saved, every day.
Imagine how many hours your entire contact centre could save over a week, month or a full year with this little feature.
We did the maths…
One week = 25 hours saved
One month = 100 hours saved
One year = 1,200 hours saved
If your frontline agents cost $35/hour…
You’re paying $42,000 per year, plus super, for agents to wait for their phone to dial.
Thankfully, it doesn’t have to be this way.
Communication Technology
For Modern Contact Centres
Improve the Agent Experience
Single source of truth
Automatic reminders
SCAPE integrates with leading CRMs to remove double handling and reduce administration time for agents.
Set up a callback and choose a specific date and time. Once an agent is signed in and allocated to the campaign, the lead record will pop to dial on the scheduled day and time.
Rated 4.8 Stars on G2
8 Ways Your Sales Floor Becomes
A Revenue-Generating Machine
1. Built-in lead management tools
Easily upload, map, and validate leads. This creates productivity efficiencies and improves lead accuracy.
2. Live webchat
Quickly answer questions about products and services and generate leads online. Agents can access chat history and canned responses to personalise their responses and reply faster.
3. List weighting
Maximise data penetration and contact rates by blending lists through applying a 'weighting' for each lead list.
4. Go from webform to email
Completed web forms on the website can be sent to your team as an email to qualify immediately. Email templates can be created to increase agent response times.
5. Skills-based dialling
Increase sales and generate better customer conversations by assigning leads to agents based on their skill set. Managers allocate a score based on how proficient their agents are in a particular skill.
6. CRM integration
Give your agents access to all relevant customer information and historical data from a single screen. Integrate SCAPE with Salesforce, Zendesk, ServiceNow, Dynamics 365, and more!
7. Business intelligence
Use advanced speech analytics to transcribe, decipher and analyse customer interactions. Identify missed Sales opportunities by understanding what customers are mentioning as challenges.
8. Built for scale
Easily and quickly create or remove agents in the system. No need for a support team or an external IT team.
Integrate With Technology
You Already Use
Get A Custom Demo
#1 Contact Centre System
✓ See SCAPE's contact centre suite LIVE!
✓ Create a revenue-generating contact centre
✓ Access tools that will significantly improve your customer experience
Copyright © 2024 IPscape
Teams
Dynamics
Power BI
Payments
Yellowfin
WFM
Salesforce
Zendesk
ServiceNow
Speech Analytics
While Competitors Are Dialling
You’ll Be Connected
IPscape promises the fastest contact centre dialler available.
“Our contact rate uplifted by approx. 500% since the introduction of the SCAPE's dialler"
Ash Dalalchi,
Chief Executive Officer, Stoneink
Expand your digital presence
Interact with customers digitally across Email, SMS and Web Chat within SCAPE.
Route customers to the right agent
Automatically route customer service, sales, and accounts queries to the right department.
Built-in payment compliance
Easily take payments over the phone with PaySCAPE, a PCI DSS-compliant payment solution.
Check performance anytime
Live reports and wallboards reveal team performance to enable informed, data-driven decisions.
You’re always supported
24/7 tiered support and local Account Management
Powering High-Performance Contact Centres
Utilities
Financial Services
Healthcare
Business Process Outsourcing
Fundraising
Education
Retail
Debt Collection
Request A Demo
✓ See SCAPE's contact centre suite LIVE!
✓ Create a revenue-generating contact centre
✓ Access tools that will significantly improve your customer experience
Case Studies
Compare Club (150+ agents) is Australia's most trusted financial comparison service. They help over 1,000,000 people in Australia each year find savings on health insurance, life insurance, energy plans, home loans, car insurance & more.
Results after using SCAPE
Wait times from 30 seconds to 18 seconds during one of their busiest months of the year using SCAPE’s predictive dialler capabilities.
Laithwaites serves 48,000+ customers around Australia, providing a direct cellar-to-door experience for enthusiasts to discover and enjoy a selection of handcrafted wines.
Results after using SCAPE
IPscape enabled Laithwaites to manage double the customer engagement during peak seasons. The cloud solution allowed supervisors to add and remove agents, and change the IVR script through a web self-service portal without help from the IT team.
“IPscape (is) not just a technology provider, but are a true partner for CompareClub. What truly sets them apart from the rest of the competition is their local account management and support”
Brendan See, COO
"IPscape scales with our business – our usage is seasonal and IPscape helps us provide service to our customers during peak periods through voice and digital channels such as web chat for live support. "
Leon Dale, Operations Director APAC
Communication Technology
For Modern Contact Centres
With Intelligent algorithms and sophisticated lead optimisation tools, outbound sales teams can save up to 2 seconds per dial.
Introducing: SCAPE’s Intelligent Dialler
Let’s say an agent makes an average of 50 calls per day.
With SCAPE’s dialler, they’ll save up to 1.5 minutes every day.
When you factor in your entire contact centre (average 200 reps), that’s up to 5 hours saved, every day.
Imagine how many hours your entire contact centre could save over a week, month or a full year with this little feature.
We did the maths…
One week = 25 hours saved
One month = 100 hours saved
One year = 1,200 hours saved
If your frontline agents cost $35/hour…
You’re paying $42,000 per year, plus super, for agents to wait for their phone to dial.
Thankfully, it doesn’t have to be this way.
Why Choose SCAPE's Call Centre Software?
Request A Demo
✓ See SCAPE's contact centre suite LIVE!
✓ Create a revenue-generating contact centre
✓ Access tools that will significantly improve your customer experience
Improve your Agent Performance
Single source of truth
Automatic reminders
SCAPE integrates with leading CRMs to remove double handling and reduce administration time for agents.
Set up a callback and choose a specific date and time. Once an agent is signed in and allocated to the campaign, the lead record will pop to dial on the scheduled day and time.
Scale Your Contact Centre Easily
Maximise Your Agent's Performance
Easily manage high inbound call volumes
SCAPE's easy-to-use IVR helps you route customers quickly, and minimise long customer wait times.
Reduce administration time for your employees using call summarisation and automatically update records in your CRM
Automate administrative tasks with AI
Achieve compliance, evaluate performance, and improve operations with call recording and storage
Record and store calls
Experience a dialler built for maximising sales performance. Reach more customers, and maximise conversions
Dialler built for maximising sales performance
Expand your digital presence
Interact with customers digitally across Email, SMS and Web Chat within SCAPE.
Route customers to the right agent
Automatically route customer service, sales, and accounts queries to the right department.
Built-in payment compliance
Easily take payments over the phone with PaySCAPE, a PCI DSS-compliant payment solution.
Check performance anytime
Live reports and wallboards reveal team performance to enable informed, data-driven decisions.
You’re always supported
24/7 tiered support and Local Account Management
