We'd love to hear
from you.
Do you want to create customer experiences for the AI-era?
We would love to chat with you and see how we can help you grow sales, automate processes and create seamless omni-channel customer experiences.
For sales, support or further information, give us a call on 1300 477 227. Or, complete the form on this page and we’ll get back to you very soon.
Why Choose SCAPE's Call Centre Software?
Easily manage high inbound call volumes
Automate administrative
tasks with AI
Record and store calls
Dialler built for maximising sales performance
SCAPE's easy-to-use IVR help you route customers quickly, and minimise long customer wait times.
Reduce administration time for your employees using call summarisation and automatically update records in your CRM
Stay compliant with industry regulations, evaluate agent performance, and train new hires with real-world sales calls.
Enjoy a dialler built for maximising sales performance. Reach more customers, and maximise conversion potential.
With Intelligent algorithms and sophisticated lead optimisation tools, outbound sales teams can save up to 2 seconds per dial.
Introducing: SCAPE’s Intelligent Dialler
Let’s say an agent makes an average of 50 calls per day.
With SCAPE’s dialler, they’ll save up to 1.5 minutes every day.
When you factor in your entire contact centre (average 200 reps), that’s up to 5 hours saved, every day.
Imagine how many hours your entire contact centre could save over a week, month or a full year with this little feature.
We did the maths…
One week = 25 hours saved
One month = 100 hours saved
One year = 1,200 hours saved
If your frontline agents cost $35/hour…
You’re paying $42,000 per year, plus super, for agents to wait for their phone to dial.
Thankfully, it doesn’t have to be this way.
Communication Technology
For Modern Contact Centres
Improve the Agent Experience
Single source of truth
Automatic reminders
SCAPE integrates with leading CRMs to remove double handling and reduce administration time for agents.
Set up a callback and choose a specific date and time. Once an agent is signed in and allocated to the campaign, the lead record will pop to dial on the scheduled day and time.
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Expand your digital presence
Interact with customers digitally across Email, SMS and Web Chat within SCAPE.
Route customers to the right agent
Automatically route customer service, sales, and accounts queries to the right department.
Built-in payment compliance
Easily take payments over the phone with PaySCAPE, a PCI DSS-compliant payment solution.
Check performance anytime
Live reports and wallboards reveal team performance to enable informed, data-driven decisions.
You’re always supported
24/7 tiered support and local Account Management
With Intelligent algorithms and sophisticated lead optimisation tools, outbound sales teams can save up to 2 seconds per dial.
Introducing: SCAPE’s Intelligent Dialler
Let’s say an agent makes an average of 50 calls per day. With SCAPE’s dialler, they’ll save up to 1.5 minutes every day.
When you factor in your entire contact centre (average 200 reps), that’s up to 5 hours saved, every day.
Imagine how many hours your entire contact centre could save over a week, month or a full year with this little feature.
Dial Faster and Save Up to $42,000
Every Single Year
We did the math…
One week = 25 hours saved
One month = 100 hours saved
One year = 1,200 hours saved
If your frontline agents cost $35/hour…
You’re paying $42,000 per year, plus super, for agents to wait for their phone to dial.
Thankfully, it doesn’t have to be this way.
Powering High-Performance Contact Centres
Utilities
Financial Services
Healthcare
Business Process Outsourcing
Fundraising
Education
Retail
Debt Collection
