Ash Dalalchi
"Previously we had 90% of call attempts going to voicemail, now with answering machine technology we are able to spend more time having conversations with customers".
Increase talk time with real customers
CEO, Stoneink
Joelinda Roy
"Gig Live set a new donation record using the SCAPE dialler, and increased conversions by 40%."
Set new revenue records
Database Manager, GIG Live
Brendan See
“SCAPE has allowed us the flexibility, reliability, and core functionality that we were looking for in a dialler. After 20+ years of working within this sector, IPscape stands out with a solid product."
Get everything that’s missing in other diallers
COO, Compare Club
If you lose just 2 seconds per day, you’re paying a fortune in hidden costs and lost productivity.
Introducing: IPscape's Intelligent Dialler
Let’s say an agent makes an average of 50 calls per day.
With ipSCAPE’s dialler, they’ll save up to 1.5 minutes every day.
When you factor in your entire contact centre (average 200 reps), that’s up to 5 hours saved, every day.
Imagine how many hours your entire contact centre could save over a week, month or a full year with this little feature.
We did the maths…
One week = 25 hours saved
One month = 100 hours saved
One year = 1,200 hours saved
If your frontline agents cost $35/hour…
You’re paying $42,000 per year, plus super, for agents to wait for their phone to dial.
Thankfully, it doesn’t have to be this way.
Access 4 Customisable Dialler Modes
For Any Sales Objective
Why Agents Love Using the SCAPE Dialler
Automatic follow-up reminders
Your single source of truth
SCAPE integrates with leading CRMs to create a 360-degree view of the customer, while removing double handling and reducing administration time
Automate call-backs to reduce administration. An agent can schedule a date and time for each callback, which is automatically activated in the dialler.
Hear from IPscape Clients
Integrate With Technology
You Already Use
Copyright © 2024 ipSCAPE
Teams
Dynamics
Power BI
Payments
Yellowfin
WFM
Salesforce
Zendesk
ServiceNow
Speech Analytics
While Competitors Are Dialling
You’ll Be Connected
Take advantage of the fastest dialler in Australia
“Stoneink maximised lead penetration through features such as ‘List Weighting’ to blend different lead lists. This resulted in customer contacts increasing by 500%”
Ash Dalalchi,
Chief Executive Officer, Stoneink
#1 'Predictive' Dialler
Advanced algorithms forecast the ratio of available agents to live calls to dial numbers before agents become available.
The result? Connection rates and talk time go up, almost immediately.
#2 'Progressive' Dialler
A progressive dialer automatically dials phone numbers from the database and connects agents to calls only when there is a live contact on the line bypassing busy lines, answering machines and unresponsive numbers.
#4 'Power' Dialler
A power dialer is used by live agents to call telephone lists, one number instantly after the other. If a number is busy, disconnected, or no answer, the power dialer immediately moves to the next call without any input from the agent. The agent will hear someone say “hello” and can talk right away with no delay.
You Get 4 Powerful Dialler Modes
Designed to Support Your Sales Objectives
Eliminate Dialler Lag & Delay.
Win Back Precious Selling Time.
Increase contact rates, talk time and agent productivity with SCAPE’s leading outbound dialler.
There’s no need for your agents to waste precious selling time…
We’ve built the fastest auto-diallers, which track performance from outbound dialling activities (e.g., sales made, call attempts, contact rates, and more).
It’s an absolute game-changer for contact centres.
With SCAPE, any agent in any location can make calls with an internet connection.
❌ Manually dialling numbers
Why Agents Love SCAPE’s Dialler
Single source of truth
Automatic reminders
SCAPE integrates with leading CRMs, enabling agents to access rich customer data and use this to personalise customer experiences, strengthen relationships and drive sales.
Agents can set automated call-back reminders by choosing a specific time and date. Once an agent is signed in and allocated to the campaign, the customer’s record will pop up to dial on the scheduled day and time.
You get a say in SCAPE
SCAPE was built and developed in Australia. That means you (and your contact centre) have a say in the product innovation roadmap.
Increase contact rates, talk time and agent productivity with with access to 4 different dialler modes.
Access the right expertise
Experts support your dialler strategy. IPscape's team understand outbound. Our local team provide the technology and expertise to get the most out of your contact centre.
4 Ways Your Sales Floor Becomes
A Revenue-Generating Machine
1. Action your website leads ASAP
Dial your website leads in an instant. SCAPE feeds website leads straight into the dialler to qualify your hottest leads instantly.
2. Lead data validation made easy
Easily upload, map, and validate your lead data for incredible productivity efficiencies and lead accuracy when calling.
3. Boost sales opps with skills-based dialling
Assign leads to the sales agent best equipped to handle the deal, whether they have advanced product knowledge or are proficient in a foreign language.
4. Access serious sales intelligence
Advanced Speech Analytics enables you to transcribe, decipher and analyse conversations. Identify the best sales conversations to understand what made those calls successful.
Call the hottest leads
Get maximum efficiency
Engage high-performance
#1 Predictive Dialler
Advanced algorithms forecast the ratio of available agents to live calls to dial numbers before agents become available.
The result? Connection rates and talk time go up almost immediately.
Call the hottest leads
#3 'Preview' Dialler
Numbers are dialled only when an agent is ready to initiate the call. The agent has time to review the script to prepare for a call.
Raise customer experience
Fastest Predictive Dialler in Australia
Connect with Prospects, Leads & Customers
Before Your Competitors
SCAPE is currently the fastest predictive dialler for businesses across the world. You can see the dialler live at no cost or obligation right now.
An advanced outbound dialler can significantly boost connection rates, talk time, agent productivity, and sales for any contact and call centre.
Lightning fast: Compared to other diallers, SCAPE saves you 2 seconds on every dial
Increase connect rates: Spend more time having conversations with customers
Four auto dialler options: Predictive, Preview, Power and Progressive
Rated 4.8 Stars on G2
Rated 4.9 Stars on Capterra
5.0 Stars on Google
See the Fastest Australian Dialler Available
✓ Watch the SCAPE Auto & predictive dialler in action.
✓ See SCAPE's powerful, revenue-generating contact centre solution.
✓ Ask us anything about pricing, implementation, and unique use cases.
Book A Live Demo Now
See the Fastest Dialler in Australia
✓ Watch SCAPE’s 4 dialler modes LIVE!
✓ Discover more tools for contact centre revenue generation.
✓ Break through productivity and efficiency gaps in your sales team.
Decide if SCAPE is right for your team.
Find out more with a quick demo.
Most contact centre diallers DON’T integrate well with other internal business systems.
SCAPE completely solves that gap. You can easily integrate SCAPE with your CRM, enabling agents to work in a single view.
Track, analyse and report on calls across platforms.
Connect with More Customers, Faster!
See what’s possible with a faster piece of technology
Client Case Studies
Compare Club (150+ agents) is Australia's most trusted financial comparison service. They help over 1,000,000 people in Australia each year find savings on health insurance, life insurance, energy plans, home loans, car insurance & more.
Results after using SCAPE
Wait times from 30 seconds to 18 seconds during one of their busiest months of the year using SCAPE’s predictive dialler capabilities.
Allied Credit adopted SCAPE’s predictive and progressive outbound dialler to employ different dialling strategies, improve collections outcomes, and accelerate business performance.
Results after using SCAPE
“IPscape has provided us with reporting to drive continuous improvement for collections contact strategies resulting in efficiencies in our team for growth and performance.”
Utilities
Financial Services
Healthcare
Business Process Outsourcing
Fundraising
Education
Retail
Debt Collection
Organisations Across All Industries Use SCAPE
#2 Progressive Dialler
The Progressive dialler automatically dials the next lead on the list when an agent is available.
This means agents don't need to spend time manually dialling.
Get maximum efficiency
#3 Preview Dialler
Numbers are only dialled when an agent is confident and ready. That means agents have time to read their script, collect their thoughts, and align objectives before they initiate the call.
Personalise the customer experience
#4 Power Dialler
A power dialler automatically dials the next customer right after the current call is completed. You set the lead list, and the power dialler takes care of the rest.
Reduce wait time between calls
❌ Waiting for phone lines to connect
❌ Leaving voicemails that never get heard
❌ Guessing their performance due to unreliable reporting
