by Mark Atterby (The Sauce) Taking the work to the people – not pushing the people to the work Advancements in contact centre technology have changed the face of the industry and how labour is sourced to perform required roles and job functions. What was once a bricks and mortar facility where people were brought […]
Creating a Social Media Strategy | IPscape
In the July issue of Voice+Data Magazine, we looked at the use of social media as a customer service channel We learned that more organisations are embracing it; that it’s of value for many types of organisations, but those in consumer-oriented markets will get more immediate returns; and organisations should take care to identify which […]