The world around us is becoming more complex and challenging by the day. That provides manifold challenges – and opportunities – for today’s organisations. The Law of Requisite Variety was first stated by cybernetics pioneer Ross Ashby, who most concisely stated the idea as “only variety can absorb variety”. A more direct way of expressing […]
Can Cloud Technology help the Philippines BPO Sector stay ahead of the Competition in 2012?
I’m currently at the 2012 International Outsourcing Summit (IOS) being held this week in downtown Manila, Philippines. It’s an exciting time to hold the event in this country, with rapid growth expected in the next 5 years. Just last month the Straits Times claimed “The Philippines expects to boost its revenues from call centres to […]