It is a fact of business that any company, no matter how well organised, will occasionally experience a service failure. This failure, whether big or small, can make or break relationships with customers. However, if service failures are recovered correctly, they can actually lead to an increased customer loyalty and trust. The Service Recovery Paradox […]
ipSCAPE and telkomtelstra partner to offer omni-channel cloud contact centre solutions to businesses in Indonesia
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra* that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia. Telkomtelstra will resell ipSCAPE’s cloud contact centre solution, which will be available to customers in Indonesia through telkomtelstra from early July 2016. ipSCAPE’s Executive Chairman John Palfreyman […]
IPscape TelkomTelstra Indonesia: Omnichannel Solutions for Businesses
Australian cloud contact centre provider ipSCAPE today announced a strategic partnership with telkomtelstra* that will see ipSCAPE’s omni-channel technology power telkomtelstra’s cloud contact centre solution in Indonesia. Telkomtelstra will resell ipSCAPE’s cloud contact centre solution, which will be available to customers in Indonesia through telkomtelstra from early July 2016. ipSCAPE’s Executive Chairman John Palfreyman said […]
Hard data for easy conversations | IPscape
Speaking to customers used to be easy. There was a time when regional banks once knew the names of everyone in town, their birthdays and their favourite drinks on a Friday. And not so many years ago, a big advertising campaign with a small inbound contact centre to fix any small issues, was considered a […]