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March 2020

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Door to door sales staff transitioning to over the phone sales
Blog

Shift Door-to-Door Strategy to Phone with IPscape

30 March 2020 IPscape Comments Off on Shift Door-to-Door Strategy to Phone with IPscape

*knock knock* No one is knocking now that government restrictions are in place as a response to COVID-19. Door to door fundraising is vital for some organisations and with these restrictions, it is important for organisations who rely on the support of the community to find alternative ways to connect with supporters. So when one […]

Graph detailing how social distancing can help flatten the COVID-19 curve
Blog

COVID-19 – How technology can help Australia ‘flatten the curve’.

20 March 2020 IPscape Comments Off on COVID-19 – How technology can help Australia ‘flatten the curve’.

COVID-19 is having drastic repercussions to the Australian economy but more importantly, the safety and well being of the most vulnerable community members is at stake. With this in mind, it is important to consider the role technology can play to ensure we all do our part to ensure we ‘flatten the curve’ and slow […]

Enable work from home using cloud contact centre technology
Blog

Cloud Flexibility – The key to your Business Continuity Plan

18 March 2020 IPscape No comments yet

  COVID-19 is having drastic repercussions to the Australian economy but more importantly, the safety and well being of the most vulnerable community members is at stake. With this in mind, it is important to consider the role technology can play to ensure we all do our part to ensure we ‘flatten the curve’ and […]

Contact centre agent working from home
Blog

Coronavirus (COVID-19) – Is your Contact Centre prepared?

11 March 2020 IPscape Comments Off on Coronavirus (COVID-19) – Is your Contact Centre prepared?

  As the cases for coronavirus (COVID-19) increase around the world, many businesses are approaching ipSCAPE to understand how they can enable flexible working arrangements and ensure business continuity for their contact centre, customer service and sales teams. From a managerial perspective, some elements of work are outside of your locus of control, however, by […]

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