When children are told something they don’t want to hear, their instinctive reaction is to cover their ears and drown out the words with “la la la”. Although this may seem comical, this is what many organisations are doing with their customer service. Currently, communication channels such as Voice are popular as they feel similar […]
“COVID-19 has reminded us all about the importance of culture and employee well-being. ” Alison Lee, Head of Marketing at ipSCAPE provides her tips and thoughts on the importance of culture. Culture is important and at ipSCAPE, ours is based on Accountability and Innovation which is achieved through clear communication and an alignment of vision […]
