Envision this – Labour Day in New South Wales, a public holiday celebrated across different dates in Australia. Your organisation’s customer service representatives are based in NSW, and customers in other States are attempting to interact with your brand by calling in and sending messages through Web Chat. Since it is a public holiday, […]
Cloud communication technology has transformed the landscape of how organisations can drive sales. In an ever-connected world, organisations can communicate with their customers at scale and faster than ever before. Applications like cloud contact centre technology help sales-focused organisations proactively engage with their customer base. This supports your organisation in building solid relationships, improving brand […]
How many calls does your contact centre receive every week? How many of these calls were first time callers who had their enquiry resolved? How do your customers feel about their experience? How productive are your agents? These questions are all solved through capturing and evaluating contact centre metrics. Those who oversee the operations of […]
