AI Agents ready to solve your business challenge
AI SCAPE is self‑service agentic AI platform with pre-built use cases to enhance your digital workforce
Easily create AI automated experiences
AI-powered customer journeys can be easily created using AI SCAPE to automate communications and improve productivity.
Discover AI Agents that are ready to improve your operations, reduce costs and improve customer experience - working seamlessly with your existing phone system and business applications.
Unlock immediate business value
AI Agents pre-built and ready to be deployed
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AI Receptionist - Answer and triage calls
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Out of Hours Support - Support team for your out of hours needs
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FAQ Inbound Handler - Provide responses to FAQs, escalate to a human agent with "warm transfers"
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Sales Lead Generation - Lead Generation Agent to engage prospects and qualify opportunities
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Event Confirmation - Proactively reach out to potential attendees to gauge interest and automate the registration process
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Payment Collection - To assist with payment collection and automate reminder
Why Choose AI SCAPE?
AI SCAPE delivers production-ready AI without the cost, complexity, or lock-in of other platforms. Businesses choose AI SCAPE because the solution is:
- Fast - Pre-built workflows that reduce time to value
- Proven - AI Agents built and proven for real-world use cases
- Local - Australian hosted solution
- Agnostic - Easy to deploy and configure to be used with your existing business systems
- Customisable - User-friendly interface to customise the workflow for your organisation
- Secure - Built with Security and Compliance at the forefront
Core Features & Capabilities
Industry and use-case templates ready to be deployed
1) AI Receptionist
2) Out of Hours Support
3) FAQ Inbound Handler
4) Sales Lead Generation
5) Event Confirmation
6) Payment Collection
Over 400+ AI Voices or Customise your own
- Choose from different languages, accents and personas
Dashboards and Metrics to help you
- Understand your customer experiences
- Improve workflows and automation
Easily transfer to a call from an AI Agent to any phone number including your contact centre, providing a 'warm transfer'. The AI Agent initiates the transfer call and provides a verbal update to the escalation person, reducing friction, and improving the customer experience.
Automation sequences that can be part of your Agentic AI workflow including:
- Updates CRM Automatically with call information
- SMS Booking Appointment
- Booking in a meeting in your calendar
- Sending an email with further information
- Sharing a link via WhatsApp
Industry-Specific AI Solutions
Healthcare
- Provide information about treatment options. Send patient application forms.
- Triage of patient calls.
- Proactive healthcare check-ins
Education
Automation of Student Services
Student Engagement such course information and enrolment
Providing Examination results
Retail & E-commerce
Specials and Promotion awareness
Updating payment details
Stock availability, arranging returns/exchange,
Store Opening Hours
Financial Services
Multi-brand customer service management
Payment reminders
Renewals
Events
Event Awareness and FAQ
- SMS to Registration page
Attendance confirmation
Post Event Feedback
Keywords and Definitions
AI call centre software uses artificial intelligence to automate interactions, enhance productivity, and optimise contact centre operations. It can also leverage other channels beyond voice, including email, web chat, SMS and social media.
Core capabilities of AI Call Centre software can include virtual agents, AI Call Summarisation and Transcription, Predictive dialling and smart routing.
Speech analytics is AI-powered technology that analyzes voice conversations and converts them into structured, actionable insights. By leveraging Emotion AI, behaviour listeners, and natural language processing (NLP), it uncovers sentiment, intent, and key themes—empowering contact centres to optimise performance, enhance customer experience, and drive better outcomes.
Predictive call routing is an AI-powered system that intelligently directs incoming calls to the most suitable agents based on customer data, agent skills, historical performance, and real-time analytics, optimising for which agent is most likely to deliver the best outcome. This technology reduces wait times, improves first-call resolution rates, and enhances customer satisfaction through optimal agent-customer matching.
Contact centre automation involves using AI and workflow creation tools to streamline repetitive tasks, improve operations and reduce manual intervention. It uses technology to automate repetitive tasks, freeing the time of human agents to focus on more complex tasks. This can include AI Call Summarisation that automatically updates the CRM, Customer authentication and responses to frequently asked questions. Example of Contact Centre Automation includes Predictive dialler technology, automated call distribution, intelligent routing, workflow triggers, data entry, and post-call processing to improve efficiency and agent productivity.
Customer experience AI encompasses artificial intelligence technologies designed to enhance every touchpoint of the customer journey. It is designed to make automated communication feel more personal and human-like. This includes the use of Natural language processing, Neural Voices and customer journey orchestration to help businesses deliver consistent, personalised, and proactive customer service across all communication channels and interaction types.
Real-time agent assistance is an AI feature that provides live support to contact centre agents during customer interactions. It surfaces relevant information from knowledge bases, suggests optimal responses, provides real-time coaching alerts, displays customer insights, and automates administrative tasks to improve agent performance and customer satisfaction.
Omnichannel AI integration refers to seamlessly connecting artificial intelligence capabilities across multiple customer communication channels including voice, email, chat, SMS and social media. This ensures consistent AI-powered experiences, based on the communication preferences of customers while providing organisation with centralised reporting across these channels.
Intelligent call analytics uses Advanced Speech Analytics AI to automatically analyse voice conversations, extract meaningful insights, and generate actionable reports about customer interactions. It uses behaviour models to monitor conversation quality, identify compliance issues, track performance metrics, detect emerging topics and trends, and provides data-driven recommendations for optimising contact centre performance.
Frequently Asked Questions
How quickly can IPscape and it's AI capabilities be deployed?
Most implementations are completed within 4-8 weeks, depending on complexity and integration requirements.
What training is provided for our agents?
Comprehensive training is provided to ensure your AI Call Centre is built and ready to be used for go-live. As well as live training, comprehensive documentation, personalised to your AI Call Centre will be provided. Online resources such as the IPscape Knowledge Hub provide detailed instructions on ways you can optmise your AI Call Centre investment as well as release notes for new versions of SCAPE.
Can SCAPE integrate with our existing phone system?
Yes, SCAPE supports integration with most major telephony platforms including Teams, PABX and other phone systems. IPscape can also be used independently using our online connectivity method – WebConnect.
What happens to our data if we decide to stop using SCAPE?
You can choose to retain your call recordings in our Call Storage solution – Vault. Vault includes filters that can be used to search across call meta-data. IPscape can also provide complete data export capabilities and ensure secure data deletion according to your retention policies.
Is there a minimum contract term?
We offer flexible month-to-month options as well as annual contracts with additional savings.