Powerful CTI Adaptor to complete your Zendesk experience

LinkSCAPE – CTI Adaptor for Zendesk | Seamlessly access contact centre features in your CRM 

Increase Productivity with advanced telephony

Combine powerful contact centre features with your Zendesk instance to boost efficiency and performance.  Leverage features including click-to-call, advanced outbound dialler, record ‘pops’, IVR call routing, and call recording to enhance productivity.

Personalise your interactions

Place your customer’s data at the heart of every interaction with the Zendesk CTI Adaptor. Screen ‘pop’s utilise customer information in your CRM so your agents can personalise conversations.

Boost employee satisfaction

Streamline access to tools and information in one single-screen experience to boost employee productivity. Employees can easily access customer details such account numbers, and call history to better service their customers, hit KPIs and improve productivity.

Reduce administration with AI Summarisation

Harness the power of generative AI with automated call summarisation. Your team can spend more time interacting with customers and less on administration with fast and accurate transcriptions and summaries automatically updated in Zendesk.

Leverage advanced features
in Zendesk with LinkSCAPE

Key features 

Powerful dialler

Equip your team with the essential tools to optimise their outbound activity and boost sales. Utilise preview, progressive, or predictive dialing modes within Zendesk to improve efficiency

Record ‘pops’

Upon receiving a call, the Zendesk CTI Adaptor provides agents with useful customer details through a record 'pop'. This saves time as agents are automatically served customer information from Zendesk

Efficient call routing

Effortlessly create IVR workflows to seamlessly direct customers to the appropriate department or agent, ensuring quicker and smoother query handling
Get started

Ready to extend your capabilities in Zendesk today?

View a demo of the Zendesk CTI Adaptor today 

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