Deliver Omni channel AI experiences with SCAPE CONVERSE
Create seamless Omnichannel experiences to grow, engage and retain customers
AI Workflow builder
Automate your customer communications
Effortlessly connect with your customers using AI across multiple communication channels, including Calls, Email, and SMS. With our intuitive no-code workflow builder, you can design journeys that proactively engage customers, nurture relationships, and accelerate growth.
AI Call Summarisation
Enhance Productivity with AI
Eliminate the need for manual post-call note-taking. SCAPE CONVERSE natively includes AI capabilities such as Call Summarisation to effortlessly create clear, concise summaries of each call, reducing administration while allowing your agents to dedicate more time to more complex tasks.
Web Chat, Email, SMS, Social Media
Take your Digital experiences to new heights
Incorporate Web Chat, Email, SMS and social media into your customer journeys to cater for digital natives. SCAPE CONVERSE provides comprehensive reporting to track and optimise your campaigns across every channel.
Social media - Whatsapp
Connect through Social Media
Engage with customers more effectively through our WhatsApp channel solution. Ensure every message is efficiently handled with access to conversation history, wrap codes and reporting. Increase productivity with quick response templates, and the ability to handle multiple conversations.
Dialler – Preview, Progressive, Predictive, AMD
Enhance Outbound Performance
Enhance productivity and reach more customers with powerful dialler functionality – access preview, progressive and predictive modes. Answering Machine Detection optimises performance, ensuring your agents spend more time having conversations with customers.
Live reports, wallboards, QA, Call recording
Gain actionable insights
Use live reports and wallboards to monitor the performance of your team. Leverage data to identify areas for improvement. Call recording and QA modules ensure your business maintains compliance.
Advanced scripting
Boost agent performance with custom scripting
Leverage an intuitive form builder to better inform and equip your agents with relevant information and collect valuable customer details during calls. Form inputs include calendar date picker, check boxes, HTML iframe and more!
IVR
Elevate Service through Intelligent Routing
Enhance the customer experience with intelligent and priority call routing. Improve satisfaction and minimise abandonment rates during peak periods using advanced technology such as MPIQ. Use post-call surveys to capture important CX metrics such as NPS and CSAT.
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Intelligent Inbound experiences
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Effective call back features - MPIQ
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Measure NPS and CSAT
Security
ISO 27001 Certified
IPscape is ISO 27001:2022 certified for its technology solutions and business processes. IPscape’s information security management framework proactively identifies risks and includes a range of security controls to mitigate external threats. Trust IPscape to be your secure and reliable contact centre technology vendor.
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Accelerate your digital customer experiences. Reach out today!
Create personalised experiences, boost productivity, and elevate your customer service with SCAPE CONVERSE.
