Deliver Omnichannel Experiences with SCAPE CONVERSE

Create seamless Omnichannel experiences to grow, engage and retain customers

Web Chat, Email, SMS, Social Media

Take your Digital experiences to new heights

Incorporate Web Chat, Email, SMS and social media into your customer journeys to cater for digital natives. SCAPE CONVERSE provides comprehensive reporting to track and optimise your campaigns across every channel.

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Social media - Whatsapp

Connect through Social Media

Manage multiple conversations at once, ensuring faster service, while customers enjoy the flexibility to return at their convenience. With full chat history visibility, your agents have all the context they need to resolve issues quickly and effectively. By enabling communication on popular messaging channels like WhatsApp, you meet customers where they already are.

Dialler – Preview, Progressive, Predictive, AMD

Enhance Outbound Performance

Enhance productivity and reach more customers with powerful dialler functionality – access preview, progressive and predictive modes. Answering Machine Detection optimises performance, ensuring your agents spend more time having conversations with customers.

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Live reports, wallboards, QA, Call recording

Gain actionable insights

Use live reports and wallboards to monitor the performance of your team. Leverage data to identify areas for improvement. Call recording and QA modules ensure your business maintains compliance.

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Advanced scripting

Boost agent performance with custom scripting

Leverage Advanced Scripting and integrate cloud databases within the Agent interface to better inform and equip your agents with relevant information during their calls.

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IVR

Elevate Service through Intelligent Routing

Enhance the customer experience with intelligent and priority call routing. Improve satisfaction and minimise abandonment rates during peak periods using advanced technology such as MPIQ. Use post-call surveys to capture important CX metrics such as NPS and CSAT.

  • Intelligent Inbound experiences
  • Effective call back features - MPIQ
  • Measure NPS and CSAT
SCAPE's IVR builder
Security

ISO 27001 Certified

IPscape is ISO 27001:2022 certified for its technology solutions and business processes. IPscape’s information security management framework proactively identifies risks and includes a range of security controls to mitigate external threats. Trust IPscape to be your secure and reliable contact centre technology vendor.

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Accelerate your digital customer experiences. Reach out today!

Create personalised experiences, boost productivity, and elevate your customer service with SCAPE CONVERSE.

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