Leverage AI experiences and insights with SCAPE CONVERGE
Boost productivity, reduce administration and surface strategic insights with our suite of AI-enabled solutions
Automate with AI Summarisation
Harness the power of Generative AI with Call Summarisation to improve operational efficiency and enhance productivity. Transcribe and summarise calls automatically, allowing your team to focus on high-priority tasks instead of time-consuming administrative work.
This solution is available natively in SCAPE Converge. Summaries can also be integrated into the CRM to ensure records are maintained with up-to-date data.
Actionable Customer Intelligence
Collect customer feedback using automated post-call surveys to capture important CX metrics including NPS and CSAT. Gain rich insights, measure customer satisfaction and automate the process using AI.
Improve operations through Conversational Insights
Surface insights into the customer and agent experience. Leverage sentiment analysis to identify at-risk calls and detect emotions such as stress, uneasiness, engagement and confidence for further analysis and intervention.
Inbound Routing, reporting and digital channels
Create omni-channel customer experiences
Create a seamless experience across multiple channels – Voice, Email, SMS, Web Chat and Social Media messaging. Improve the customer experience by resolving customer issues faster with priority routing and advanced IVR technology.
Live Reports, Wrap Codes , Wallboards, InsightSCAPE
Visualise your
customer data
Surface insights that help you better understand your customers and reach them with greater efficiency. Access Business Intelligence (BI) tools to visualise your past performance, make predictions about the future and plan proactively.
Skills-based Dialling, Dialler Optimisation Support
Unlock your Sales Potential
Access powerful tools that will accelerate your sales velocity - Skills-based Dialling, Answer Machine Detection, Dialler Optimisation Support, and Turbo Dialler.
Improve Conversions with Skills Based Dialling
Improve the quality of customer conversations by assigning leads to agents based on their unique skillset. Managers create a skill e.g. Language proficiency and the dialler matches the lead to the agent with the right skill.
VaultSCAPE and call recording, Quality assurance, PCI Payments
Achieve Compliance, Secure your data
Ensure your organisation meets compliance and regulatory obligations with our suite of quality assurance, call recording, data storage and secure payment solutions.
Security
ISO 27001 Certified
IPscape is ISO 27001:2022 certified for its technology solutions and business processes. IPscape’s information security management framework proactively identifies risks and includes a range of security controls to mitigate external threats. Trust IPscape to be your secure and reliable contact centre technology vendor.
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Ready to elevate your customer journeys with AI?
Bring together the power of AI & cutting-edge contact centre technology with SCAPE CONVERGE
