Enable Microsoft Dynamics Integration

LinkSCAPE – CTI Adaptor for Contact Centre capabilities in Microsoft Dynamics

Extend Microsoft Dynamics with SCAPE

Make the most of your investment in Microsoft Dynamics by embedding powerful contact centre functionality within your CRM.  

Accelerate your sales performance and empower service teams to deliver exceptional, personalised support. 

Personalise the CX

Engage with more customers using Voice, intelligent routing tools, chatbots and Dialler.  

Have customer information at the centre of every conversation with automated call ‘pops’ for customer information into a single interface. 

LinkSCAPE's Dynamics CTI adaptor enables staff to view relevant customer details that empower agents to tailor interactions and create a better customer experience. 

Bolster agent productivity

Automate repetitive and manual tasks to reduce time spent on administration. 

The Dynamics connector automatically updates customer profiles with the latest interaction details and uploads the call recording, ensuring customer data is always up to date.

Summarise calls with AI

Infuse AI into your customer journeys and create operational efficiencies by harnessing AI Call Summarisation. 

Conversations between an agent and a customer are automatically transcribed, summarised and synced in the customer’s record, elevating agent efficiency and creating consistency in your CRM. 

Microsoft Dynamics CTI Features

Streamline customer and employee experiences

Improve outreach capabilities

Agents access advanced outbound dialling capabilities to increase connections and drive revenue. Operate the predictive, preview or progressive dialler all within Microsoft Dynamics

Record pop

As soon as a call comes in, automatically trigger the customer's record to appear, providing agents with instant access to relevant information and data stored within Dynamics

Intelligent call routing

Minimise transfers and create efficient experiences using information in Microsoft Dynamics to route calls to the most relevant agent

Get started

Extend your Dynamics instance with LinkSCAPE

View a demo of LinkSCAPE's Microsoft Dynamics CTI adaptor today!

Request a Demo