Scalable & Reliable Contact Centre Technology for BPOs

BPO SCAPE – Contact Centre technology that scales with your business

  • Customisable
  • Cost-effective
  • Multi-brand campaigns

Easily customise campaigns for your clients

Create each campaign based on your client's preferences and requirements. 

  • Set unique wrap codes
  • Personalise call scripts
  • Design specific IVR menu options

Rapidly ramp-up operations

Seamlessly scale up or down licences as you need. 

BPO SCAPE enables managers to configure a new client campaign, add or remove agents and update customer experience workflows within just a few minutes.

Report back
to your clients

Gain a 360-degree view across the customer journey using BPO SCAPE’s Analytics and Reporting modules.

  • Track SLA’s
  • Unlock customer insights
  • Export and share data for transparency

An out-of-the-box
solution for BPOs

Easily expand your business and meet client needs with BPO SCAPE.

Hear from our clients


BPO SCAPE just works. It is reliable, has the functionality I need and provides unbeatable support.” 



Executive Director People & Customer

Peak Services

Flexible & Easy-to-use

“We've found BPO SCAPE to be a flexible, easy-to-use cloud solution that has all the features we need to be able to customise and control our contact centre across a range of different client use cases.” 

COO & Co-Founder


Get started

Shape your communications with agility and reliability

Seamlessly scale your business with BPO SCAPE