Integrate to Innovate with LinkSCAPE
Elevate your customer experiences with advanced integrations for more personalised interactions, seamless automation and enhanced productivity with LinkSCAPE
Personalise customer experiences
Use the SCAPE CTI Adaptor to leverage customer data stored in your CRM to tailor each interaction. We offer native integration with Microsoft Dynamics, Salesforce, ServiceNow, Zendesk, Hubspot, and Zoho so that you can have a 360-degree view of your customers.
Achieve automation for enhanced productivity
Streamline processes with the power of automation and focus your efforts on more complex tasks. Webhooks and Triggers let you easily push and pull data from other cloud applications to automate tasks such as sending an email after a call or integrating your CRM and IVR to create tailored messages based on the customer.
Better decision
making
Leverage SCAPE’s suite of APIs to feed data to and from any application including Business Intelligence and Workforce Management tools. Easily integrate SCAPE with Business Intelligence tools to Visualise your customer data or Workforce Management solution to make better informed decisions about agent scheduling.
