Extend your Salesforce Experience

LinkSCAPE – CTI Adaptor for Salesforce | Unlock advanced features in your CRM 

Increase agent productivity

Extend your Salesforce experience with powerful communication and contact centre functionality. Boost employee productivity and performance with features including click to call, advanced outbound dialler, intelligent call routing and call recording.

Personalise your customer experience

Put your customer's information at the centre of every interaction with the CTI Adaptor for Salesforce. Utilise customer data in your CRM to personalise and better serve your customers.

Improve employee efficiency

Centralise all tools and information in a single view to enhance employee efficiency. Customer details such as name, account number, and previous call details can be used to tailor interactions and create a better customer experience.

Enhance experiences with summarisation

Reduce administration using AI call summarisation which will transcribe and summarise call interactions and seamlessly update records in your CRM. Employees spend less time taking call notes and can put more focus on creating authentic customer conversations.

Unlock valuable capabilities in Salesforce
with LinkSCAPE

Key features 

Outbound dialler

Maximise outbound campaign results and drive sales with powerful dialler modes . Leverage preview, progressive and predictive dialling capabilities using your Salesforce data

Record ‘pops’

When a call comes into the system, the agent is supplied with relevant details of the customer in a single record ‘pop’. This saves the agent crucial time as they don’t need to manually search for customer details in Salesforce

Intelligent call routing

Improve first call resolution by creating efficient caller experiences in the IVR. Easy to customise workflows ensure customers are routed to the right department or agent so that queries are handled faster and more seamlessly.

Get started

Ready to extend your capabilities in Salesforce today?

View a demo of the Salesforce CTI Adaptor today 

Request a Demo