Reimagine Retail Experiences

MarketSCAPE Omni-channel communications for new-era shopper journeys

  • Digital channels
  • NPS surveys
  • Reporting

Increase purchases through personalised experiences

Shoppers are twice as likely to add items to their baskets if they have a personalised experience. Deliver tailored retail communications across channels including: 

  • Phone – Sales and Service
  • Email and Web Chat
  • SMS and Social media messaging

Measure and improve customer satisfaction

Automate the collection of customer feedback using MarketSCAPE customer satisfaction or NPS surveys. These can be triggered after a call or web chat.  

Leverage AI capabilities to transcribe customer feedback. Business leaders can seamlessly analyse and act on responses, uncovering next best actions – whether that is launching a retention program or an upselling campaign.

Automate communications

Integrate your CRM with MarketSCAPE to personalise campaigns and use AI for automation. 

  • Provide an estimated delivery date
  • Change an order’s delivery address
  • Update subscription purchase

Transform your customer experiences

Create tailored omni-channel journeys that power your Retail business 

Trusted by

Scales with our business

MarketSCAPE scales with our business – our usage is seasonal and MarketSCAPE helps us provide service to our customers during peak periods through voice and digital channels such as web chat for live support."

Operations Director,


IPscape is a proud member of the

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Foster loyalty and elevate engagement

Create omni-channel customer journeys with MarketSCAPE