Scale your Customer Service with
SCAPE CONNECT
Shape your customer service journey for self-service and agent-led experiences
Inbound customer service
Enhance the Caller Experience
Leverage IVR technology to seamlessly route callers to the right agent. Personalise conversations using agent scripts and ensure you never miss an opportunity to delight with automated call back features.
Reporting
Unlock insights, drive success
Access performance reports to understand call volumes, enquiry reasons, and more. Harness these insights to refine your customer service strategies.
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Improve service quality
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Enhance satisfaction
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Make data-led decisions
Compliance
Stay Secure, Achieve Compliance
Adhere to compliance regulations with call recording and in-built QA modules to assess and monitor your team's performance with ease.
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Achieve compliance
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Store recordings to meet standards
Customer satisfaction
Keep Customers Satisfied
Leverage post-call surveys to surface CSAT and NPS metrics.
Quickly recognise detractors to proactively resolve issues and identify promoters to drive retention and boost loyalty.
Security
ISO 27001 Certified
IPscape is ISO 27001:2022 certified for its technology solutions and business processes. IPscape’s information security management framework proactively identifies risks and includes a range of security controls to mitigate external threats. Trust IPscape to be your secure and reliable contact centre technology vendor.
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Elevate your customer service today!
Unlock unparalleled customer service potential with SCAPE CONNECT.
Enhance experiences, boost efficiency, and exceed expectations!
