Seamless Contact Centre Capabilities for ServiceNow

LinkSCAPE – CTI Adaptor for ServiceNow 

Extend Service
Now for CX

Bring rich contact centre functionality into your ServiceNow environment to elevate service desk operations and drive workforce efficiency. 

LinkSCAPE's ServiceNow CTI adaptor supports IT and customer service teams to enhance employee engagement and customer satisfaction. 

Create unique customer experiences

Resolve incidents and tickets faster by combining SCAPE's powerful communication tools into ServiceNow's platform. 

While on an interaction, your team can access vital customer information and ticket details at their fingertips, empowering them to deliver tailored support.

Enhance productivity

Reduce the amount of time employees spend on administration by automating manual tasks. 

The ServiceNow CTI Adaptor automatically updates customer profiles with the latest interaction details and links to the relevant call recording, ensuring customer data is always up to date to improve productivity. 

Unlock efficiencies with AI Summarisation

Leverage AI across your customer journeys and create operational efficiencies with Call Summarisation. 

Conversations between an agent and a customer are automatically transcribed, summarised and synced in the customer’s record, improving agent efficiency and creating consistency in your CRM. 

ServiceNow CTI Features

Unify your CRM and contact centre platforms

Enhance ticket follow-ups

Easily reach out to customers using SCAPE’s advanced outbound dialler capabilities directly within ServiceNow. Operate the predictive, preview or progressive dialler modes

Record pop

As soon as a call comes in, automatically trigger the customer's record to appear, providing agents with instant access to customer data stored within ServiceNow

Intelligent call routing

Streamline the customer experience and create efficiencies using information stored in ServiceNow to route calls to the most relevant agent

Get started

Seamlessly integrate your ServiceNow instance

View a demo of LinkSCAPE's ServiceNow CTI adaptor today! 

Request a Demo