Power and Energise the Customer Experience

PowerSCAPE – Automated, scalable and robust service notifications for Utilities 

  • Flexible
  • Reliable
  • Self-service

Essential Communications for Essential Services

All the communication channels you need to provide reliable customer service: 

  • Emails
  • Instant messaging applications
  • Enterprise-grade quality voice calls

Automate communications
at scale

When disaster strikes, ensure your customers aren’t left in the dark. PowerSCAPE provides highly scalable and resilient communications that can service thousands of customers simultaneously in a crisis without missing a beat. 

Integrate your outage management system with PowerSCAPE for seamless automated notifications based on a customer’s location or other details.

Enable customers
to self-serve

PowerSCAPE’s AI Virtual Agents empowers customers to easily resolve their own queries 

  • Accessible 24/7
  • Multi language agents
  • Personalise experiences

Flexible communication
technology for Utilities

Automate and enhance your customer experiences
with PowerSCAPE 

Elastic & scalable

Add or remove licenses within minutes to scale according to demand. Easily update voice and digital routing workflows to keep up with customer needs.

Derive Business Insights

Identify trends, pinpoint service enhancements and make decisions instantly through visualising interaction data within PowerSCAPE’s analytics module.

Secure & Compliant

Hosted on Microsoft Azure, PowerSCAPE has an uptime of 99.99%. The platform is ISO 27001 certified & stores interactions in line with Privacy Law requirements.

Trusted by

Transgrid logo

20,000 calls without a hiccup.

"When severe storms hit we experienced a code red with 60,000 homes without power. Our ipSCAPE IVR took over 20,000 calls without a hiccup.”

 

Manager Customer Operations – Leading Victorian Utility Provider 

Get started

Power your customer communications

Deliver scalable and automated notifications with PowerSCAPE 

Request a Demo