NPS Survey

Provide real-time call centre customer experience feedback using ipSCAPE’s survey functionality.

Net Promoter Score (NPS) for
Contact Centre

Net Promoter Score (NPS) is a tool to measure customer loyalty and can be a good indicator of customer experience and tracked over time.

NPS can be a predictor of growth and customer retention and should be used as an on-going measurement tool across many interactions.

Easily create post call centre call surveys in ipSCAPE to capture NPS and find out if customers recommend your company. Workflows can also be created to transfer a customer to a manager if they provided a low NPS or post-call survey score

ipSCAPE Contact Centre
Software Capabilities

The ipSCAPE contact centre software platform provides you with all the features you need to run a world-class contact centre.