Bank on Better Communications for Financial Services

FinSCAPE – Communication, CX & Compliance Technology for Financial Services, Insurance, Superannuation, Leasing and Credit Providers

  • AI self-service
  • Compliance tools
  • Dialler

Streamline
customer journeys

Create omnichannel customer experiences. FinSCAPE combines all channels into a single view to help you optimise engagement across: 

  • Voice – Intelligent routing, Dialler
  • Email and Web Chat
  • SMS and Social Media messaging

Modernise compliance management

FinSCAPE's extensive in-built compliance suite enables you to elevate compliance management to new heights. 

From core functionality including call recording, interaction storage, PCI DSS payments to advanced AI tools such as Speech Analytics, FinSCAPE empowers you to build a robust and comprehensive compliance framework.  

Automate communications
with AI

Embed AI Virtual Agents into your customer communication workflows to reduce costs and automate workflows including: 

  • Account balance check
  • Complete insurance renewal
  • Make a repayment

Balance compliance and
the customer experience

Deliver seamless customer experiences and meet compliance objectives with enterprise-grade solution, FinSCAPE 

Secure and compliant

IPscape is ISO 27001:2022 certified for its technology solutions and business processes. IPscape’s information security management framework proactively identifies risks and includes a range of security controls to mitigate external threats. Trust IPscape to be your secure and reliable contact centre technology vendor.

AI to achieve compliance

Use AI for managing regulations including identifying ‘expressions of dissatisfaction’. AI models analyse calls at scale to reveal expressions of vulnerability, hardship and anger in real-time.

Drive connections and sales

FinSCAPE's market-leading outbound dialler technology accelerates staff productivity, enables you to reach more customers and optimise conversion opportunities.

Hear from our clients

Efficiencies for Growth and Performance

“FinSCAPE has provided us with reporting to drive continuous improvement for collections contact strategies resulting in efficiencies in our team for growth and performance.”  

Chief Operating Officer

Allied Credit

Exceeded our Expectations

"FinSCAPE’s post-call survey feature is integral to providing insight into our membership experience. NESS Super has achieved an average CSAT score of 4.87, which has truly exceeded our expectations.”  

Senior Member Services Manager

NESS Super

Get started

Embrace the new era of CX

Experience FinSCAPE to elevate your customer communication & compliance technology 

Request a Demo