Invest in your customer experience future with
SCAPE CONNECT

Eliminate time-consuming tasks and free up your focus for what truly matters, delivering exceptional service

SCAPE's native summarisation solution
AI Summarisation

Increase productivity with native AI Call Summarisation

Enhance efficiency with AI-powered call summarisation. Our solution automatically transcribes and generates concise, actionable overviews of every call,  reducing administration and manual note-taking so you can focus on strengthening customer relationships.

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Inbound customer service

Enhance the Caller Experience

Leverage IVR technology to seamlessly route callers to the right agent. Personalise conversations using agent scripts and ensure you never miss an opportunity to delight with automated call back features.

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Reporting

Unlock insights, drive success

Access performance reports to understand call volumes, enquiry reasons, and more. Harness these insights to refine your customer service strategies.

  • Improve service quality
  • Enhance satisfaction
  • Make data-led decisions
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Compliance

Stay Secure, Achieve Compliance

Adhere to compliance regulations with call recording and in-built QA modules to assess and monitor your team's performance with ease.

  • Achieve compliance
  • Store recordings to meet standards
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Customer satisfaction 

Keep Customers Satisfied

Leverage post-call surveys to surface CSAT and NPS metrics.  

Quickly recognise detractors to proactively resolve issues and identify promoters to drive retention and boost loyalty.

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Security

ISO 27001 Certified

IPscape is ISO 27001:2022 certified for its technology solutions and business processes. IPscape’s information security management framework proactively identifies risks and includes a range of security controls to mitigate external threats. Trust IPscape to be your secure and reliable contact centre technology vendor.

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Click to Call

Context-Aware Conversations

Empower your customers to connect with your business in real time , directly from your website or mobile app. With Click to Call, you're creating a contextually rich, personalised experience from the very first interaction.

Details including their customer number or recently viewed products on the website, can be passed to your agents to deliver faster, more relevant support. 

  • Real-time voice calls
  • Enhanced experiences with contextual data
  • Secure, encrypted conversations
  • Integration with SCAPE's core application
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Elevate your customer service today!

Unlock unparalleled customer service potential with SCAPE CONNECT. 

Enhance experiences, boost efficiency, and exceed expectations!

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