Streamline business communications for efficient collaboration
Unified CommunicationsCreate seamless omnichannel customer communication experiences
Contact CentreExtend customer experiences and operational performance
Value-added ProductsSolutions to meet the unique
challenges of key industries
Harness the power of AI to delight customers and empower agents
AI customer journeys can be easily created using AI SCAPE to automate communications and improve agent productivity.
Discover what AI you can implement today to elevate your customer experiences.
Harness the power of generative AI with automated call summarisation. Sales and service teams can spend more interacting with customers and less on administration with fast and accurate transcriptions and summaries automatically updated in the CRM.
Leverage pre-built AI listener models to surface insights and highlight vulnerabilities in your operations. AI models include behaviour listeners, script adherence, emotion AI and NLP Measures to categorise or analyse topics.
AdVOCate, an AI-driven VOC solution, captures and transcribes post-call survey feedback. Data is stored in VaultSCAPE for easy retrieval and security. Advanced search functionality in VaultSCAPE helps users to surface key interactions to enhance the customer experience.
SCAPE offers a range of multi-language Virtual Agents for seamless IVR integration. Powered by Azure Cognitive Services with over 150 Neural voices to choose from, organisations can select one that best suits their brand voice for consistency.