Accelerate, Automate, and Transform with AI
Harness the power of AI to delight customers and empower agents
Easily create AI automated experiences
AI customer journeys can be easily created using AI SCAPE to automate communications and improve agent productivity.
Discover what AI you can implement today to elevate your customer experiences.
Reduce admin with AI Summarisation
Harness the power of generative AI with automated call summarisation. Sales and service teams can spend more interacting with customers and less on administration with fast and accurate transcriptions and summaries. Available natively in SCAPE Converge or in your CRM*.
*scoping required
Manage Operational Risk with Speech Analytics
Leverage pre-built AI listener models to surface insights and highlight vulnerabilities in your operations. AI models include behaviour listeners, script adherence, emotion AI and NLP Measures to categorise or analyse topics.
Improve Voice of Customer with AdVOCate
AdVOCate, an AI-driven VOC solution, captures and transcribes post-call survey feedback. Data is stored in VaultSCAPE for easy retrieval and security. Advanced search functionality in VaultSCAPE helps users to surface key interactions to enhance the customer experience.
Leverage Neural
Voices for consistent brand experiences
SCAPE offers a range of multi-language Virtual Agents for seamless IVR integration. Powered by Azure Cognitive Services with over 150 Neural voices to choose from, organisations can select one that best suits their brand voice for consistency.
