Packages – Contact Centre
Select the right plan that works for you
Whether your organisation is a high growth challenger or a leading enterprise, we have designed a plan that caters to your requirements
Connect
Contact Centre Inbound Voice
- Features include:
-
Wrap Codes
‘Disposition codes’, to label call outcomes
- IVR – Basic Routing
- Scripts
- Form Builder
- Call backs
- Call Recording
- Live Reports
- Wallboards
- Quality Assurance
- Time zone mapping
Converse
Contact Centre Voice and Digital
- Everything in Connect, plus:
- IVR – Advanced
-
MPIQ
‘Maintain Position in Queue’ to create a virtual queue where the system automatically dials the customer back.
- Priority Routing
- Advanced Scripting
- Dialler – Predictive
-
AMD
Answering Machine Detection (AMD) technology
- Web Chat
- SMS
- Social Media - WhatsApp
Converge
Contact Centre Voice, Digital and AI
- Everything in Converse, plus:
- Skills-based dialling
- Single sign-on
- SCIM Provisioning
-
Contact Directory
View ‘presence’ of a team member and easily transfer a call or email
-
VaultSCAPE
Secure, long-term interaction storage solution.
-
InsightSCAPE
Business Intelligence for data visualisation and reports
-
AI Call Summarisation
Transcribe and summarise your call interactions with AI
Customise
Need to create a bespoke solution?
Create a tailored solution that suits your business needs
Packages – Contact Centre
Value-added Products
Choose as many add-on products to expand your contact centre’s capabilities
VaultSCAPE
AdVOCate
AI Summarisation
LeadSCAPE
PaySCAPE
LinkSCAPE
Secure interaction storage solution
AI Voice of Customer (VOC) tool
Generative AI-powered call summaries
Mobile-friendly lead capture tool
PCI DSS compliant payment solution
Integrations with business applications
Frequently Asked Questions
All the answers you’re looking for
Do you have any questions regarding the SCAPE contact centre pricing? We’ve got you covered. Explore the guide below!
On average, implementation takes 1 week-4 weeks. However, IPscape has successfully implemented a client’s instance in a matter of 48 hours!
Yes, we are more than happy to work with you on a proof of concept. Please give us a call on 1300 477 227.
Yes, SCAPE is accessible across the globe.
We offer license-based, max concurrent, usage-based and month-to-month based pricing models.
Standard contract terms are 36 months. However, we can offer 24 months, 12 months or month-to-month based contracts.
Yes, you absolutely can!
Get started
Not sure which plan is right for you?
Contact the IPscape team today.
