SMS

Grab the attention of customers using SMS
with a 98% open rate, SMS is an effective way of reaching your customers.

Instant, Relevant and Engaging Communications

SMS is an effective communication tool that can boost engagement and provide timely information to customers.

IPscape's cloud contact centre platform, SCAPE, enables SMS messages to be easily sent to customers.

Campaigns can be configured to facilitate automated SMS notifications after a call or event.

SMS messages can include:

  • Website links
  • Map directions
  • Confirmation numbers
  • Image attachments

Multi-channel Communication

Contact centre agents can manage communications across SMS, Voice, Web Chat and Email using the ipSCAPE ‘Agent toolbar’. Queues can be prioritised, so agents are always productive and customers are served based on their channel preference.

Build Awareness & Engagement through SMS

Use the latest cloud contact centre technology innovations to connect with your customers and create exceptional customer experiences.

Customer Information

Ensure customers receive important information via SMS such as appointment reminders, links to terms and conditions, contracts, and images, all easily triggered by the agent.

Consistent Agent Experience

SMS notifications are sent in an easy-to-use email format directly within the software’s Agent Toolbar, creating a consistent agent experience across the entire platform.

Inbound & Outbound Capability

Generate consistency of customer interactions with inbound and outbound SMS capability.

Cloud Based

Agents work from a single toolbar. SCAPE integrates effortlessly with other systems using a 100% cloud-based solution.

Real Time Reporting

Access secure and advanced real time reporting. This comes as a standard feature within SCAPE.

Personalised Dashboards

Personalised dashboards combine data into one interface and can be customised to meet business needs.

Increased Contact Rate by 30%

“SCAPE’s post-call SMS solution has made a real difference in how we connect with our members, helping us reach 30% more people."

Team Leader - Contact Centre,

NESS Super