Reimagine Retail Experiences

MarketSCAPE – Omni-channel communications for new-era shopper journeys

  • Digital channels
  • NPS surveys
  • Reporting

Increase purchases through personalised experiences

Shoppers are twice as likely to add items to their baskets if they have a personalised experience. Deliver tailored retail communications across channels including: 

  • Phone – Sales and Service
  • Email and Web Chat
  • SMS and Social media messaging

Measure and improve customer satisfaction

Automate the collection of customer feedback using MarketSCAPE customer satisfaction or NPS surveys. These can be triggered after a call or web chat.  

Leverage AI capabilities to transcribe customer feedback. Business leaders can seamlessly analyse and act on responses, uncovering next best actions – whether that is launching a retention program or an upselling campaign.

Automate communications

Integrate your CRM with MarketSCAPE to personalise campaigns and use AI for automation. 

  • Provide an estimated delivery date
  • Change an order’s delivery address
  • Update subscription purchase

Transform your customer experiences

Create tailored omni-channel journeys that power your Retail business 

Streamline customer journeys

Integrate customer information into your calling workflows to route customers to the nearest store or the most appropriate staff member.

Gain insights and Improve operational visibility

MarketSCAPE’s in-built analytics module collects data across the entire customer journey, providing invaluable insights that can be shared with all business functions.

Personalise shopping experiences

MarketSCAPE’s no-code script builder arms team members with relevant customer information to tailor voice interactions and sell according to the customer’s profile.

Trusted by

Scales with our business

“MarketSCAPE scales with our business – our usage is seasonal and MarketSCAPE helps us provide service to our customers during peak periods through voice and digital channels such as web chat for live support."

Operations Director,

Laithwaites

IPscape is a proud member of the

Get started

Foster loyalty and elevate engagement

Create omni-channel customer journeys with MarketSCAPE 

Request a Demo