In this mobile world, customers connect with businesses using ipSCAPE’s call centre voice channel

Service customers effectively using ipSCAPE’s call centre Inbound Voice

Create flexible inbound campaigns with access to control features such as:

ipSCAPE’s cloud contact centre software provides a seamless experience leveraging Web Services. Callers are recognised and the call is automatically routed to the relevant team.

Reach more customers through ipSCAPE’s contact centre Outbound Dialler

Improve contact rates to accelerate your sales activities with ipSCAPE’s Dialler Technology which includes a range of options including:

  • Predictive
  • Preview
  • Progressive
  • Power

Other available contact centre optimisation tools include:

Take control of the customer journey with Interactive Voice Response (IVR)

Build and optimise call workflows using the intuitive IVR builder.

Available in ipSCAPE Cloud Contact Centre Workspace, managers have all the tools needed to update and change workflows or campaigns in seconds.

Create self-service options using Virtual Agent Voice, which can serve information to customers 24/7 without the need for an agent.

Monitor your call centre’s performance with Live Reports and Wallboards

Whether your agents are working from the office or remotely, Live Reports help you monitor key metrics for your call centre team.

A range of customisable reports are available including:

  • Calls by type
  • IVR breakdown report
  • Calls by agent
  • Sales per hour

ipSCAPE – The Only Cloud Contact Centre Software You’ll Ever Need

Use the latest cloud technology innovations to connect with your customers and create exceptional customer experiences. Discover a better way to manage your call centre today with ipSCAPE.