Case Study
Seamless Retail Experiences
End-to-end ecommerce and phone ordering system for a construction retail business.
1. The Business
An Australian building and landscape materials retailer has invested in modernising their ecommerce technology and wanted to ensure phone orders were never missed.
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2. The Challenge
Customers primarily preferred ordering over the phone rather than on a website as they were often ‘on-the-road’ and unable to sit at a computer:
Staff were busy serving customers in store and processing online orders resulting in:
- Staff unable to answer the phone leaving calls unanswered – resulting in missed revenue
- Manual order processing being cumbersome and prone to errors
- Employees feeling overwhelmed by lots of details around product and delivery information
- Payment Processing friction over the phone
3. The Solution
AI SCAPE now powers an AI Receptionist and Sales agent who can provide details of the customer's account, communicate stock availability and take orders over the phone.
4. The Benefits
100% Calls Answered
Orders are captured in real time, including delivery or pickup preferences, with payment completed during the call to complete sale.
Secure Payments
End-to-end automated ordering with real-time quoting & secure SMS payment links.
-43% in wait times
Simple orders handled automatically and only complex requests routed to sales staff.,
Secure & Compliant
- ISO 27001 Certified
- Penetration Tested
- AI that is Hosted, processed and stored in Australia