Case Study
Asset and Retail Finance Provider
Secure, Compliant Customer Identity Verification.
1. The Business
An Australian Financial Services organisation specialising in retail leasing and credit have strict requirements to securely verify a customer’s identity before any financial details are disclosed.
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2. The Challenge
Employees spend over 30% of their time manually identifying customers:
- Compliance risks and adherence to strict standards in financial services
- High Operational Costs
- Long wait times and abandoned calls
- Restricting ability to scale and grow operations
3. The Solution
AI SCAPE provides an Voice agent that can automatically complete identity verification before transferring to a human to reduce 30% of the handle time.
4. The Benefits
100% Calls Answered
Orders are captured in real time, including delivery or pickup preferences, with payment completed during the call to complete sale.
Self-Service
Automated self-service capabilities for customers after verification has been completed
Reduced handle time
Agents able to focus on more complex tasks with the automation of Pre-identification of callers using 3-point verification
Secure & Compliant
- ISO 27001 Certified
- Penetration Tested
- AI that is Hosted, processed and stored in Australia