Case Study
Promise to Pay Arrangement s
Self-service capabilities for managing outstanding balances
1. The Business
A high growth Australian Financial Services organisation wanted to streamline operations to ensure customer interactions were more efficient.
.
2. The Challenge
The organisation waned to facilitate the ‘Promise to Pay’ financing arrangements for customer loans.
The challenge was to manage high volumes of routine payments to prevent accounts from falling further into arrears or delinquency.
- Interactions were manually handled
- Managing dishonoured payment required immediate and careful intervention
- Securely handling sensitive information
3. The Solution
Agentic AI capabilities provided an automated, self-service capability which enabled customers to speak to a Voice AI agent to handle a 'Promise to Pay' arrangement.
4. The Benefits
Improved Collections
Maintaining payment consistency and adherence through automated ‘Promise to Pay’ (PTP) through an AI Agent.
Better Customer Care
Timely outreach to prevent further loan delinquency by automating routine payment arrangement.
Reduced handle time
Agents able to focus on more complex tasks with the automation of customer outreach
Secure & Compliant
- ISO 27001 Certified
- Penetration Tested
- AI that is Hosted, processed and stored in Australia