Don't let your customers get stuck on hold.

SCAPE answers them right away

One cloud platform for Voice, Email, SMS, Web Chat and WhatsApp—
AI virtual agents handle routine enquiries, live assist drafts the wrap-up notes, one agent toolbar does the rest. Live in days, not months.

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Read customer stories

100%

of calls answered, with payment completed during the call

-43%

reduction in wait times, leaving staff with more time for complex requests

>70%

of issues were resolved by AI using the in-built Knowledge Base

Powerful Australian Call Centre Software Your Team Can Access From Anywhere

Full-feature cloud call centre software designed to be intuitive. SCAPE helps you increase employee productivity and maximise sales conversion.

Feature Rich

A multi-channel call centre technology solution that contains all the features you need to effectively manage customer interactions. Intelligent IVR functionality to serve and route customers and AI-based dialler technology to increase sales.

Scalability and Performance

Australian call centre software that scales with your business. Create new users easily, seamlessly optimise campaigns for success, and access powerful live reports and wallboards to measure call centre performance.

Enable Remote Work

SCAPE is a cloud-based platform that enables your call centre team to work remotely. Agents just need an internet browser and a headset to make outbound and receive incoming calls. Managers are able to see metrics and agent availability.

Secure & Compliant

ISO 27001
Certified
Penetration Tested

Advanced Integration Capabilties

Including Microsoft Dynamics, Salesforce,
and Zendesk

When Customers Experience Exceptional Service, They Recommend You

When customers experience exceptional service, they're far more likely to recommend the company to a friend.