Ulrika Hedquist (Computerworld New Zealand) Post-recession, many organisations have invested in CRM systems to help attract and retain customers but, as Ulrika Hedquist discovers, on-premise solutions are still a valid option despite the hype around the cloud. Read the entire article here Localist goes for the cloud NZ Post-owned local directory and networking site Localist […]
When technology fails customer service| IPscape
In a world where great customer service is a key objective for most companies, it’s a shame that sometimes the people answering the calls are let down by the technology they are using. It’s a sad reality that I recently experienced first-hand in a telephone conversation with a service provider. I was originally asked to […]
How to Serve Customers via Social Media
I was invited to attend an AMPlify presentation by Jeremiah Owang about “Serving Customers through Social Media”. It was well worthwhile and reassured me that ipSCAPE is not missing a trick when it comes to our social media strategy – although some ipSCAPE people could become a little more social media savvy. Jeremiah spoke about a 4 […]