The internet has opened up a whole new world for consumers; we can now compare products and services, pricing and features in a matter of minutes. In the UK alone, the Office of Fair Trading recently stated that £240 million a year is collectively saved by the population through price and product comparison websites. This […]
Last week I penned an article for the Rust Report discussing how consumer expectations and technology developments are having an impact on businesses. Getting Ahead of the Pack and Staying There News that consumer expectations have changed forever is not new. We know the customer of today is always connected and wants to be engaged […]
by Brad Howarth (The Australian) SOFTWARE: While few Australia software-as-a-service companies have yet turned to the Asian market, Sydney-based ipSCAPE has gone in guns blazing. ipSCAPE is the developer of a cloud-based contact centre system. In July it announced that it had received a strategic investment from Telstra’s Applications and Ventures Group, and that Telstra […]
