Asia is still recognized as the growth region of the world. Look at any research firm and they will be talking about Asia – and if not they will have read someone else’s report and realize that this is where the growth engine of the global economy now resides. But like any new engine, Asia […]
Telstra Buys into Cloud Technology: What It Means
Telstra Corp’s venture capital arm has emerged with a stake in cloud-based contact centre provider ipSCAPE. Based in North Sydney, ipSCAPE is a global provider of contact centre applications and technology designed to reduce costs for customers, which include salesforce.com. Telstra will incorporate ipSCAPE’s technology into its own virtual contact centre (VCC) solution for its […]
Lifeline Cloud Contact Centre Technology by IPscape
ipSCAPE has been selected by Lifeline Australia to deliver a cloud based disaster recovery solution which ensures 24/7 availability of their national crisis support helpline in the case of a national breakdown of their regular service. Somewhere in Australia there is a new call to Lifeline every minute, so ensuring its national helpline can continue […]