“The only thing worse than being talked about is not being talked about.” – Oscar Wilde No one likes it when things go wrong. It is inconvenient for customers, puts the brand reputation at risk, and it is sometimes just embarrassing. But what if you could turn a bad situation into a memorable customer […]
Dynamic Business – Let’s talk: Startups
Everyone wants to know the special ingredients needed to make a startup succeed. Fiona Boyd, CEO of ipSCAPE provides her insights into building startup success. Having the right product, the right market opportunity and the right team to execute is essential to building a successful company. Underpinning it all, you need a great culture and […]
Different types of dialler technology | IPscape
Dialler technology is about maximising the amount of time agents spend speaking to customers, and can improve your contact rates resulting in increased sales. If you have a customer database and need to reach a list of contacts and optimise the time your agents are on calls, dialler technology can help your business. Rather than […]
IVR Implementation | IPscape
We have all experienced the frustration when we call an organisation and are transferred from department to department before we reach the right person. Customers are now more likely to take care of matters themselves before reaching out to a live representative (in fact 81% of all customers across all industries)[1] A self-service Interactive Voice […]
Create Effortless Customer Experiences | IPscape
Call centre agents have lots of technology at their disposal, but what ones should be used? Read our tips on using technology to improve the customer experience.