A relatively recent technology that allows phone calls to be made and received via the internet, VoIP (Voice over Internet Protocol) transforms how businesses communicate and their contact centres operate. Even if you’re familiar with the term ‘VoIP,’ you may want to know more about how VoIP technology works, the differences between VoIP software and […]
In 2022, Microsoft Teams reached 270 million users, up from 145 million in the previous year. With over a million organisations using Microsoft Teams, this Unified Communications solution has become an essential tool for many businesses (Business of Apps, 2022). Microsoft Teams allows businesses to optimise their communications and make it easier for employees to […]
At the recent Inspire conference, Microsoft announced the launch of their ‘Digital Contact Centre’ which highlighted products and services powered by Azure that can be used to elevate the customer experience. The great news? ipSCAPE is the easiest way for you to deploy a Microsoft Digital Contact Centre. The ipSCAPE Cloud Customer Communication platform […]
