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August 2023

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Product image of ipSCAPE showing Microsoft Entra ID, with the accompanying text 'Create a collaborative contact centre with ipSCAPE & Microsoft Teams'
Blog

Collaborative Contact Centre | IPscape

28 August 2023 IPscape No comments yet

  Contact centre agents play a crucial role as the first point of interaction between customers and your business. These staff members endeavor to deliver the most optimal customer experience and are entrusted to resolve every enquiry. However, they may sometimes have the answers despite being on the frontline. Outdated contact centre technology and a […]

A red headed woman looking happy, with the accompanying text 'Leverage CCaaS to improve your Customer Experience'
Blog

Improve CX using Contact Centre as a Service | IPscape

25 August 2023 IPscape No comments yet

  In the constant and crucial pursuit of balancing customer satisfaction with efficient operations, many organisations opt for CCaaS (Contact Centre as a Service). This software-based application enables organisations to communicate with their customers. CCaaS solutions offer organisations a wide range of opportunities to enhance their CX by making the customer journey more frictionless. From […]

A woman wearing headphones looking content, with the accompanying text 'What you NEED to know about call recording compliance'
Blog

Call Recording Compliance: What You Need To Know

16 August 2023 IPscape No comments yet

  In 2016, the Australian Securities Investment Commission (ASIC) established ‘Class Order [14/923]’, which imposes record-keeping obligations when providing financial advice to retail clients. Any person with an Australian Financial Services (AFS) license must adhere to this legislation. The Class Order [14/923] mandates all records must be stored for seven years, beginning from the date […]

Young man looking at his phone smiling, with the accompanying text 'Must have features for web chat'
Blog

4 Essential Features to Consider when Choosing the Best Live Web Chat Software

1 August 2023 IPscape No comments yet

  With the rise of digital channels becoming an increasingly popular way for customers to interact with their brands of choice, web chat has become an indispensable channel to communicate with customers. Live web chat is a powerful channel that enables synchronous communication through a web-based solution, facilitating conversations between customers and agents. Web chat […]

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