A diverse team and environment can create greater opportunities for creative thinking and fosters an overall company value of inclusion. Melissa Hyland, ipSCAPE’s HR Manager states that culture is driven from the CEO down in an organisation. At ipSCAPE, we believe that diverse cultural perspectives inspire creativity and drives innovation. Different opinions, views and life […]
Dynamic Business – Let’s talk: Networking
Networking provides opportunities for individuals to expand their career and business. Eamon Ridgway, National Strategic Manager discusses the tactics ipSCAPE takes to improve networking results. Networking is extremely important for any business that wishes to build brand awareness among businesses and foster future and current relationships. Through nurturing current clients, businesses are able to […]
Dynamic Business – Let’s talk: New tech
Every business, and every person for that matter, uses technology in some way on a daily basis. Simon Daniels, Sales Director at ipSCAPE discusses the process ipSCAPE uses to implement new technology for businesses. ipSCAPE helps numerous businesses embrace new technology as they move from an on-premise solution to a cloud contact centre solution. It is […]
Dynamic Business – Let’s talk: HR
When on the hunt for a new team member, is it better to look for someone to fit the team environment or to chose the best person suited for the role? Fiona Boyd, CEO at ipSCAPE discusses the ideal candidates for an organisation. At ipSCAPE, we consider people who possess a positive attitude and an eagerness to learn […]
Dynamic Business – Let’s talk: Competition
Competition is a constant consideration for all businesses. Simon Daniels, Sales Director at ipSCAPE discusses the importance of communication with customers and prospects for continuous engagement. Contact Centre Technology has an average lifespan of 5-7 years, which means maintaining continuous engagement with our target decision makers is critical to thriving in this niche market. We […]
Dynamic Business – Let’s talk: Marketing
Positioning your product correctly makes the difference to the success of a marketing plan. Alison Lee, Head of Marketing at ipSCAPE talks about the importance of this. It is important to get the positioning of your product right in market, especially if the way you are used by customers evolves. ipSCAPE was initially built to power […]
The Service Recovery Paradox Explained
“The only thing worse than being talked about is not being talked about.” – Oscar Wilde No one likes it when things go wrong. It is inconvenient for customers, puts the brand reputation at risk, and it is sometimes just embarrassing. But what if you could turn a bad situation into a memorable customer […]
Dynamic Business – Let’s talk: Startups
Everyone wants to know the special ingredients needed to make a startup succeed. Fiona Boyd, CEO of ipSCAPE provides her insights into building startup success. Having the right product, the right market opportunity and the right team to execute is essential to building a successful company. Underpinning it all, you need a great culture and […]
Different types of dialler technology | IPscape
Dialler technology is about maximising the amount of time agents spend speaking to customers, and can improve your contact rates resulting in increased sales. If you have a customer database and need to reach a list of contacts and optimise the time your agents are on calls, dialler technology can help your business. Rather than […]
IVR Implementation | IPscape
We have all experienced the frustration when we call an organisation and are transferred from department to department before we reach the right person. Customers are now more likely to take care of matters themselves before reaching out to a live representative (in fact 81% of all customers across all industries)[1] A self-service Interactive Voice […]