ipSCAPE has been named in the Deloitte Technology Fast 500 Asia Pacific Ranking for 2010 with growth of 141 percent over three years. ipSCAPE, recent winner of the 2010 Patron’s Rising Star Award from the NSW Government, uses modern cloud-based technologies, predominantly in call or contact centres, to alleviate issues around cost containment, speed to […]
100 Seat Call Centre Operational in Two Hours
Teleconnexions, a 100 seat direct response TV call centre, was operational in new premises yesterday just two hours after power was inadvertently cut-off at the previous office. As an outsourced contact centre receiving inbound calls from television campaigns, the power disruption could have been disastrous for both Teleconnexions and their clients. “It was chaos but […]