Case Study
Patient pre-screening for Healthcare
Healthcare company handles complex patient inquiries across 10+ medical categories and needed to provide information and application forms to customers
1. The Business
An innovative healthcare provider based in Asia, specialising in biotechnology and regenerative medicine company.
2. The Challenge
This Healthcare organisation receives many requests for information about their treatments. The Clinical liaisons needed to handle calls and answer repetitive questions while also completing manual processes including:
- Screening patient leads
- Repetitive tasks during the clinical qualification process
- Patient communication and follow-ups via phone, WhatsApp, and Email
- Significant lead leakage when prospects fail to complete intake forms
- Managing incomplete patient records.
3. The Solution
AI SCAPE provided a self-service platform providing 24/7 patience experiences that automated processes for the clinical liaisons.
The Agentic AI solution is a fully automated patient screening experience with data capture and CRM sync.
It answers frequently asked questions about treatments and recovery while also taking prospective patients through the on-boarding process – Sending patient applications, intake forms and multichannel communications.
4. The Benefits
100% Automation
Patient Screening process using Agentic AI voice receptionist. Answers FAQs and sends patient application forms
Improved Patient Experience
Fully automated patient screening with data capture and CRM sync
24/7 Coverage
Multi channel follow ups – no missed opportunities
Secure & Compliant
- ISO 27001 Certified
- Penetration Tested