Blog

CRM vs Contact Centre Software   Companies need the right tools and technologies to provide exceptional customer service that sets them apart from their competitors. Contact centre technology is a crucial tool for facilitating customer engagements and improving customer service. Customer relationship management (CRM) systems arms the agent with information to create personalised customer experiences, but must be used in conjunction […]

ipSCAPE has proudly been recognised at the Stevie Awards for Innovative Use of Technology in Customer Service for Non-Profit. The Stevie Awards are the world’s premier business awards, created to recognise the achievements and positive contributions of organisations worldwide.   Our telecommunications partner, Telkom Indonesia, received the award to acknowledge ipSCAPE’s engagement of technology to address violence against women in Indonesia. Telkom Indonesia deliver innovative software supported by ipSCAPE to power the Cloud […]

  The Federal Government’s Digital Transformation Agency (DTA) has launched its new Cloud Services Marketplace. DTA’s marketplace provides government agencies with a list of preferred suppliers for cloud consulting and cloud technology services to meet their complex technological needs. DTA helps to improve customer experience of government services by sourcing providers that create services that are fast, clear and simple to use.  After a competitive selection process, ipSCAPE was […]

 Although call centres and contact centres are distinctly different, the two terms are often used interchangeably. Call centres use voice as the sole communication channel to service inbound and outbound phone calls. Alternatively, contact centres offer a range of channels including voice, email, SMS and web chat, allowing customers to choose their preferred channel. Contact […]

PCI DSS Secure Payments for Contact Centres The Payment Card Industry Data Security Standard (PCI DSS) is a set of standards designed to protect the security of credit card holders. All businesses (no matter how big or small they are, or how the sales are generated – in person, online or over the telephone), that […]

New regulatory requirements have been introduced by the Australian Communications and Media Authority (ACMA) which will apply to all voice service providers and carriers. These changes commenced from 1st April, 2021 and are currently in effect. What changes are being made and why? The changes relate to a new industry code aimed at reducing scam […]

ipSCAPE is proud to be a recognised as pre-qualified supplier for Local Buy, the leading procurement body for across Queensland. Through Local Buy, government departments and local councils can speed up the procurement process with all due diligence already have been carried out. There are many benefits of adopting ipSCAPE through Local Buy including: Reduced […]

When choosing Contact Centre technology solutions for your business, it may be daunting to be faced with lots of acronyms and jargon. In reality, contact centre software is easy to understand when you concentrate on the outcomes and what the technology is actually enabling for customers. ipSCAPE has assisted small and large businesses from a […]

  For people all over the world, 2020 was a year like no other. Although there were low moments, ipSCAPE was fortunate to have also experienced a number of highlights. ipSCAPE’s biggest achievement was equipping customers with call centre technology to navigate change and uncertainty, and successfully remain operational. ipSCAPE ended the year on a […]

Microsoft Teams has become an integral communication platform for many businesses, particularly at the onset of COVID-19. In November 2019, Teams announced that they had 20 million active users. This figure reached 44 million by March 2020 and skyrocketed to 75 million by April.    ipSCAPE is helping businesses to get the most from Microsoft Teams by enabling remote working with additional features to power call centre […]