Powering customer experiences for the AI-era with unparalleled security
IPscape is proud to announce the recent completion of a comprehensive program to fully certify its entire suite of technology solutions and business processes against the ISO 27001 standard. The extensive review included all core and 3rd party software applications, vendor solutions and supplier assessment, data storage, HR policies, office facilities, documentation, training guidelines and all key business activities.
This certification complements the previous migration of all IPscape infrastructure, data, and Cloud Contact Centre applications to the Microsoft Azure platform. Microsoft Azure is certified against several global security protocols, including ISO 27001:2013, SOC2, IRAP, MTCS, GDPR and others.
The Importance of Obtaining ISO 27001:2022 Certification
In today’s interconnected world, sensitive data and personally identifiable information are shared on a global scale, increasing the risk of security breaches and cyber-attacks.
IPscape’s robust information security management framework proactively identifies emerging risks and includes a range of security controls that can be implemented to mitigate external threats.
Additionally, IPscape’s Cloud Contact Centre & Customer Communication solution is hosted on Microsoft Azure, which operates in ISO 27001:2013, IRAP & SOC 2 Type 2 certified environments, ensuring the highest standards of data protection. The platform also features an in-built call recording tool that managers can activate for specific campaigns. IPscape provides a long-term call recording storage solution – VaultSCAPE – that stores all interactions in line with the Privacy Law 1988 (Cth).
IPscape is committed to continuously safeguarding information from any external threat and will uphold a responsibility to ensure data integrity and confidentiality. With ISO/IEC 27001 certification and an ISMS that powers operations with resilience to external threats, your organisation can trust IPscape to be your secure and reliable contact centre technology vendor.
Organisations use IPscape’s communication technology platform, SCAPE, to unlock growth by building personalised communication with customers at scale, through their channel of choice.
