Scalable & Reliable Contact Centre Technology for BPOs

BPO SCAPE – Contact Centre technology that scales with your business

  • Customisable
  • Cost-effective
  • Multi-brand campaigns

Easily customise campaigns for your clients

Create each campaign based on your client's preferences and requirements. 

  • Set unique wrap codes
  • Personalise call scripts
  • Design specific IVR menu options

Rapidly ramp-up operations

Seamlessly scale up or down licences as you need. 

BPO SCAPE enables managers to configure a new client campaign, add or remove agents and update customer experience workflows within just a few minutes.

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Report back
to your clients

Gain a 360-degree view across the customer journey using BPO SCAPE’s Analytics and Reporting modules.

  • Track SLA’s
  • Unlock customer insights
  • Export and share data for transparency

An out-of-the-box
solution for BPOs

Easily expand your business and meet client needs with BPO SCAPE.

Optimise Lead Generation

Drive revenue for your clients with BPO SCAPE’s powerful outbound dialler technology, built to accelerate sales.

Offer Multichannel Support

Create seamless customer experiences and enhance engagement across Voice, Email, SMS, Web Chat and social media messaging apps.

Achieve Compliance

All calls are recorded in high-fidelity stereo and can be stored as long as you need them. Scripts can be designed to remind agents to communicate specific policies or terms and conditions.

Hear from our clients

Reliable

“BPO SCAPE just works. It is reliable, has the functionality I need and provides unbeatable support.” 

 

 

Executive Director People & Customer

Peak Services

Flexible & Easy-to-use

“We've found BPO SCAPE to be a flexible, easy-to-use cloud solution that has all the features we need to be able to customise and control our contact centre across a range of different client use cases.” 

COO & Co-Founder

Odondo

Get started

Shape your communications with agility and reliability

Seamlessly scale your business with BPO SCAPE

Request a Demo