Engage customers with WhatsApp

 WhatsApp is expected to reach 3.2 billion users in 2025 , which brings a huge opportunity for organisations to leverage this channel to connect with their customers.

Manage your WhatsApp for Business Account using SCAPE's powerful multichannel communication platform. WhatsApp messages can be handled by multiple agents to effectively manage and track customer communications through this channel.

Features

Easy management and reporting

Report on your agent performance across communication channels including WhatsApp. Access reports on conversation outcomes using with wrap codes

Enrich your conversations with media

Send and receive files directly through WhatsApp, providing customers with instant access to important documents or images

Respond quickly with response templates

With pre-prepared responses, your employees can quickly reply to common queries, improving productivity and customer satisfaction

Tailored for every industry

Whether you're in Retail, Education, Travel, Financial Services, or Debt Collection, SCAPE enhances your customer communications, creating a more streamlined experience to improve both employee and customer satisfaction.

Reach out to better understand how SCAPE’s WhatsApp manager can help your business.

Core Benefits

Increase Agent Productivity

Agents can manage multiple conversations at once, providing quicker responses to more customers

Flexibility and transparency

Customers respond to interactions in their own time, reducing the pressure for instant replies. Agents can also see the entire history of interactions with each customer, ensuring more informed conversations

Build Trust

WhatsApp Business accounts are verified, giving customers confidence in communicating with official business accounts, unlike SMS messages from unknown numbers

Easy to Set Up

Simply connect your existing WhatsApp Business account or let us help set one up for you

Ready to elevate your customer communications?

The WhatsApp manager in the SCAPE platform is designed to provide the highest level of convenience, build customer trust and boost efficiency. With a simple setup, and productivity gains, you can elevate your business and start meeting your customers where they are.

Start connecting with your customers today - Get in touch!

Contact us today!
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