29 June 2016 ipSCAPE, a leading Australian cloud contact centre provider, today announced the appointment of Oliver Clarke to the newly created role of Chief Operating Officer. Announcing the appointment, ipSCAPE Executive Chairman John Palfreyman, said “We are delighted that Oliver has accepted the challenge of this new role. As ipSCAPE continues to grow, develop […]
What business can learn from a scared cat
Have you ever felt that your business wasn’t big enough? Ever felt that your competitors are taking a larger slice of the pie than you think is right? Well, it might be time to look big. I don’t mean hire a ten storey building for your 50 staff, or run huge ad campaigns that blow […]
Gain Insights from Contact Centre Teams with IPscape
In modern day business, everything you do is measured in one way or another. We look at staff performance, we measure business growth and analyse workflow functions. How we look into these different business functions is constantly changing due to the introduction of new technology. However contact centre processes have barely changed in the past […]