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2016

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  • 2016
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Blog

How Gamification Can Improve Productivity

30 November 2016 IPscape No comments yet

It’s no secret that we are creatures motivated by reward. Whether that reward is stars on a chart during primary school, or even just recognition when we let another person into our lane in crowded traffic, the fact remains that we are far more interested in positive reinforcement than negative. So why have we lost […]

Blog

Aussie seniors delivering silver (haired) service

24 November 2016 IPscape No comments yet

If you’ve contacted a company via the telephone in the past few years, there is an increasing likelihood that you’d be speaking to an older Australian on the other end of the line. While the total number of contact centre jobs has contracted during the past decade, the number of older Australians working in contact […]

News

ipSCAPE receives 2016 Frost & Sullivan Australia Cloud Contact Centre Vendor of the Year Award

12 October 2016 IPscape No comments yet

12 October 2016 Australian cloud contact centre pioneer ipSCAPE has been selected as the recipient of the 2016 Frost & Sullivan Australia Cloud Contact Centre Vendor of the Year award. The award, which will be presented to ipSCAPE at an awards ceremony in Sydney on 8 December 2016, recognises ipSCAPE as the best performing cloud provider in […]

ipSCAPE is the recipient of the 2016 Frost & Sullivan award
Blog

IPscape: AU Cloud Contact Centre Vendor Award Winner

12 October 2016 IPscape No comments yet

12 October 2016 Australian cloud contact centre pioneer ipSCAPE has been selected as the recipient of the 2016 Frost & Sullivan Australia Cloud Contact Centre Vendor of the Year award. The award, which will be presented to ipSCAPE at an awards ceremony in Sydney on 8 December 2016, recognises ipSCAPE as the best performing cloud […]

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Blog

Avoid Social Faux Pas: Emoticons in Messaging

15 September 2016 IPscape No comments yet

Donald Trump’s tweets throughout the recent Republican National Convention once again brought the issue of social media etiquette sharply into focus. More than 18 million people on Facebook, 10.2 million on Twitter and millions more on YouTube, Instagram and Snapchat¹ were glued to their smartphones as the Presidential nominee fired off a withering three-day social […]

Blog

Contact Centres: The Customer Service Powerhouse

8 September 2016 IPscape No comments yet

Ensuring customer loyalty is all about process. Create a seamless experience for your customers from first engagement, through the sales process and into after-care, and your business will reap the benefits of a loyal and satisfied customer base. One of the best ways to do this is through contact centres. An often under played and […]

Blog

Why I Chose IPscape: A Commitment to Genuine Customer Connection

24 August 2016 IPscape No comments yet

The first realisation I had after joining ipSCAPE was that this is a company that actually cares for its customers. In the harsh, unfeeling automation of the software industry and digital world, ipSCAPE was immediately noticeable in their customer-focused approach – not only in the way they interact with their own customers, but in the […]

Omni-channel Customer Experience
Blog

How NBN Will Change the Way We Work

16 August 2016 IPscape No comments yet

During the coming years the next corporate high-flyer is just as likely to be found in suburban Sydney, as they are on Wall Street. Australia’s move to a faster national broadband service is helping to create the so-called Silicon Suburbs, geographically-diverse businesses whose operations are predominantly run out of homes or even regional and remote […]

Blog

Olympic Opportunity for Brazilian Businesses by IPscape

4 August 2016 IPscape No comments yet

The upcoming Olympics in Rio might have been a little slow off the starting blocks but it could trigger a surge in overnight sales for online Australian retailers. Millions of Australians are expected to brave the late night and early morning starts, many of whom will also be keeping one eye on the television and […]

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Blog

The importance of Business Scalability | IPscape

3 August 2016 IPscape No comments yet

Are you sick of being told that the modern business environment is turbulent? This doesn’t make running a business easy, so having a business plan with resources that can scale up and down is crucial to success, no matter what your size. The ability to scale quickly is being driven by a number of factors, […]

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