Christmas is a critical time for small businesses which can really stretch the capacity of the sales team, so it is important to have customer support technology that ensures you never miss a sale. Eamon Ridgway, National Strategic Manager at ipSCAPE provides insights into the technology to maximise your sales opportunities. ipSCAPE is a cloud customer experience […]
5 Reasons To Consider A Blended Contact Centre Environment
When children are told something they don’t want to hear, their instinctive reaction is to cover their ears and drown out the words with “la la la”. Although this may seem comical, this is what many organisations are doing with their customer service. Currently, communication channels such as Voice and Video are popular as […]
Dynamic Business – Let’s talk: Recruitment
Hiring the wrong person, at any stage of business, can be extremely detrimental and costly in a number of ways that aren’t only financial. Melissa Hyland, ipSCAPE’s HR Manager at ipSCAPE discusses the essential items businesses need when hiring people. Hiring people can be a difficult process but the key is identifying the right […]
Dynamic Business – Let’s talk: Social media
When used strategically, social media can be highly effective in building brand loyalty and driving sales. Alison Lee, Head of Marketing at ipSCAPE provides insights into the importance of understanding your audience. Social Media is a powerful communication medium, but a business needs to first understand the audience and nuances of each platform. At […]
Dynamic Business – Let’s talk: Diversity
A diverse team and environment can create greater opportunities for creative thinking and fosters an overall company value of inclusion. Melissa Hyland, ipSCAPE’s HR Manager states that culture is driven from the CEO down in an organisation. At ipSCAPE, we believe that diverse cultural perspectives inspire creativity and drives innovation. Different opinions, views and life […]
Dynamic Business – Let’s talk: Networking
Networking provides opportunities for individuals to expand their career and business. Eamon Ridgway, National Strategic Manager discusses the tactics ipSCAPE takes to improve networking results. Networking is extremely important for any business that wishes to build brand awareness among businesses and foster future and current relationships. Through nurturing current clients, businesses are able to […]
Dynamic Business – Let’s talk: New tech
Every business, and every person for that matter, uses technology in some way on a daily basis. Simon Daniels, Sales Director at ipSCAPE discusses the process ipSCAPE uses to implement new technology for businesses. ipSCAPE helps numerous businesses embrace new technology as they move from an on-premise solution to a cloud contact centre solution. It is […]
Dynamic Business – Let’s talk: HR
When on the hunt for a new team member, is it better to look for someone to fit the team environment or to chose the best person suited for the role? Fiona Boyd, CEO at ipSCAPE discusses the ideal candidates for an organisation. At ipSCAPE, we consider people who possess a positive attitude and an eagerness to learn […]
Dynamic Business – Let’s talk: Competition
Competition is a constant consideration for all businesses. Simon Daniels, Sales Director at ipSCAPE discusses the importance of communication with customers and prospects for continuous engagement. Contact Centre Technology has an average lifespan of 5-7 years, which means maintaining continuous engagement with our target decision makers is critical to thriving in this niche market. We […]
Dynamic Business – Let’s talk: Marketing
Positioning your product correctly makes the difference to the success of a marketing plan. Alison Lee, Head of Marketing at ipSCAPE talks about the importance of this. It is important to get the positioning of your product right in market, especially if the way you are used by customers evolves. ipSCAPE was initially built to power […]