At the recent Inspire conference, Microsoft announced the launch of their ‘Digital Contact Centre’ which highlighted products and services powered by Azure that can be used to elevate the customer experience. The great news? ipSCAPE is the easiest way for you to deploy a Microsoft Digital Contact Centre. The ipSCAPE Cloud Customer Communication platform […]
The traditional call centre is evolving. Gone are the days when the humble telephone was the sole means of communication between customers and businesses – in today’s digital world, new forms of technology are making it increasingly faster, easier, and more convenient to connect. With their multichannel capabilities, contact centres empower businesses to reach customers […]
Author: Erik Meijer ipSCAPE Non-Executive Director Click here for the Indonesian language version It’s a well understood fact by customer driven businesses that customers are demanding more flexibility than ever before. They want businesses to meet them where they are, rather than feeling forced to do the work of tracking us down and […]
Author: Erik Meijer ipSCAPE Non-Executive Director Klik disini untuk versi Bahasa Inggris Sudah menjadi fakta yang cukup dipahami saat ini oleh para pebisnis bahwa pelanggan menuntut semakin banyak fleksibilitas. Mereka mengharapkan bahwa perusahaan menemui mereka di mana pun mereka berada, dan tidak merasa dipaksa mencari kami dan melakukan navigasi sistem layanan kami untuk […]
ipSCAPE strengthens presence in Asia with the appointment of Erik Meijer as newest Board member Australian Cloud Contact Centre and Customer Experience technology innovator ipSCAPE has added heavyweight telecommunications executive Erik Meijer to its Board of Directors. Based in Indonesia, Erik was until recently the Telstra-appointed President Director/CEO of Telkomtelstra, a joint venture company […]
Digital transformation has become a top priority for organisations in a post-pandemic world. With so many cloud telephony solutions out in the market, including numerous VOIP options, it is important to choose the right solution for your business. VoiP products have a reputation for poor quality and unreliability and even the big global VoiP […]
